Privacy Policy

Who we are

We're Pronto Productions Ltd, a UK design consultancy specialising in branding, motion, video and digital experiences.

Our registered office is 86–90 Paul Street, London, EC2A 4NE, United Kingdom.

We're the data controller for the personal information we collect and use for our own business purposes. This means we're responsible for deciding how and why that information is processed.

What information do we collect?

When you get in touch, enquire about a project or work with us, you'll naturally share some information.

This might include your name, email address, telephone number, company name, job title and anything else you choose to tell us about your project.

If we work together, we'll also keep relevant project correspondence, contracts, invoices and payment records.

When you visit our website, we may collect technical information such as your IP address, browser type and information about how you use the site. Where required, we'll ask for your permission before using cookies or other tracking technologies.

We only collect information that's relevant to what we're doing.

Why do we need your information?

Put simply, we need certain information to run our business, communicate with you and deliver the work you've asked us to do.

We use your information to:

• Respond to enquiries and discuss potential projects.
• Prepare proposals, manage projects and deliver our services.
• Keep in touch with clients and suppliers.
• Send invoices, process payments and maintain financial records.
• Keep our website secure and understand how it's being used.
• Send occasional marketing communications, where permitted.

Under UK data protection law, we need a lawful basis for using your information.

Depending on the circumstances, we rely on our legitimate business interests, fulfilling a contract, taking steps before entering into a contract, complying with legal obligations or your consent.

For example, responding to a business enquiry will usually fall under our legitimate interests. Delivering services under a contract with you may rely on contractual necessity. Keeping records required by tax law relies on our legal obligations.

Where we rely on legitimate interests, we consider your rights and interests before processing your information.

Where we need your consent, we'll ask for it. You can withdraw it at any time.

How long do we keep your information?

We don't keep personal information indefinitely.

We retain it for as long as necessary to manage our business relationships, complete projects and meet our legal obligations.

When we no longer need your information, we'll securely delete or anonymise it, unless there's a legal reason to keep it.

If any of your details change, you're welcome to get in touch so we can update our records.

How do we keep your information safe?

We take appropriate steps to keep your information secure.

This includes protecting our devices and accounts, restricting access to personal information and using appropriate security measures when storing and sharing data.

We only give access to people who need the information to do their jobs.

We also expect any third-party services handling personal information on our behalf to provide appropriate data protection and security safeguards.

Do we share your information?

We don't sell your personal information.

Sometimes we need to share information with trusted service providers to run our business. These may include our website hosting provider, email and cloud storage services, accounting software, payment providers and professional advisers.

We may also share relevant information with freelancers or collaborators involved in delivering your project, where appropriate.

Where required, we have contractual arrangements in place to protect information processed on our behalf.

We may also disclose information where we're legally required to do so.

Is your information transferred overseas?

Some of the digital services we use may store or process information outside the UK.

Where this happens, we'll make sure appropriate safeguards are in place, in accordance with UK data protection law.

These may include transfers to countries covered by UK adequacy regulations or the use of approved contractual safeguards.

What about marketing?

We may occasionally share news about our work, services or other studio updates.

If we send you electronic marketing, we'll do so in accordance with UK data protection and electronic marketing laws.

Where consent is required, we'll ask for it first. Where the law permits marketing to existing customers, we'll give you an appropriate opportunity to opt out.

You can unsubscribe from marketing communications at any time.

What happens if there's a data breach?

We take data security seriously, but if something does go wrong, we'll investigate and take appropriate action.

Where a personal data breach is likely to result in a risk to people's rights and freedoms, we'll notify the Information Commissioner's Office (ICO) within 72 hours of becoming aware of it, where feasible.

If a breach is likely to result in a high risk to affected individuals, we'll also inform them without undue delay, as required by law.

What are your rights?

Your personal information belongs to you, and you have rights over how it's used.

Depending on the circumstances, you can ask us to:

• Provide a copy of the personal information we hold about you.
• Correct information that's inaccurate or incomplete.
• Delete your information where applicable.
• Restrict or stop certain uses of your information.
• Transfer certain information to another provider.
• Stop using your information for direct marketing.

You can also withdraw consent where we've relied on it and have rights relating to certain solely automated decisions.

Just email us at hello@prontoproductions.co if you'd like to exercise any of these rights.

What about other websites?

Our website may contain links to other websites.

Once you leave our site, we can't control how other organisations collect or use your information. We recommend checking their privacy policies before sharing your details.

Any concerns?

If you have any questions or concerns about how we handle your personal information, please email us at hello@prontoproductions.co.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.

Changes to this policy

We may update this policy occasionally to reflect changes to our business, the services we use or applicable legislation.

Any updates will appear here, along with the date they were made.

Get in touch

If you've got a question about your personal information or anything in this policy, we'd be happy to help.

Pronto Productions Ltd, 86–90 Paul Street, London, EC2A 4NE, United Kingdom.

Email hello@prontoproductions.co, or visit www.prontoproductions.co.